Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, contact us, or fill out forms on our website, we may collect:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company details, industry, project requirements
• Communication Data: Messages, inquiries, feedback you send us
• Account Information: If you create an account, username and password
• Payment Information: Billing address and payment details (processed by third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies: Information stored through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To deliver the digital marketing services you request
• Communication: To respond to inquiries, send updates, and provide customer support
• Improvement: To improve our website, services, and user experience
• Marketing: To send promotional materials (with your consent)
• Analytics: To understand how users interact with our website
• Security: To protect against fraud, unauthorized access, and abuse
• Legal Compliance: To comply with legal obligations and enforce our terms
• Business Operations: To manage accounts, process payments, and maintain records

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

3.1 Types of Cookies We Use

You can manage your cookie preferences at any time using the "Cookie Settings" link in our footer.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who help us provide services (e.g., email providers, analytics tools, payment processors)
• Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests
• Business Transfers: If we merge, are acquired, or sell assets, your information may be transferred
• With Your Consent: We may share information with third parties when you give us explicit permission
• Protection: To protect our rights, property, safety, or that of our users or the public

4.1 Third-Party Services We Use

• Google Analytics: For website analytics and user behavior tracking
• Microsoft Clarity: For user session recordings and heatmaps
• Web3Forms: For contact form submissions and email delivery
• Supabase: For database and storage services
• Unsplash: For stock images (no personal data shared)

5. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: You can request a copy of your personal data we hold.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances.
• Right to Restriction: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your data for direct marketing or other purposes.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/SSL)
• Encryption of data at rest in our databases
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection and security

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Contact Form Data: 2 years from submission
• Client Project Data: 7 years after project completion (for legal/tax purposes)
• Analytics Data: 26 months (Google Analytics default)
• Marketing Data: Until consent is withdrawn
• Account Data: Until account deletion is requested

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Binding Corporate Rules for international organizations

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for material changes (if you have provided an email)

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for processing (e.g., marketing emails, optional cookies)
• Contract: Processing is necessary to fulfill a contract with you (e.g., delivering services)
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, preventing fraud)